General Information for Consumers

General procedure for taking meter readings and payment for consumed electricity

Electrical safety hazard notification

Procedure for changing the electricity supplier at the consumer's initiative

Procedure for submission of appeals, complaints, and claims by consumers, including electrical safety hazard notifications and their consideration.

Procedure for disconnection and restoration of electricity supply to the facilities of industrial consumers

Electricity consumer rights

Energy efficiency recommendations for electricity consumers

Access to public information

Electricity supply service quality indicators

Procedure for consideration of consumer appeals, complaints, and claims.

Consumer appeal, complaint, and claim submission form.